FAQ
What does Vertex Office Furniture offer?

We supply office desks, workstations, seating, storage, tables, acoustic pods and accessories. We also offer workspace planning, delivery and professional assembly and installation, from single-item purchases to complete office fit-outs.
Do you sell to businesses or individuals?

Yes — we work with both businesses and individual customers. Whether you’re furnishing a home office, purchasing a single item or fitting out an entire workplace, we can help.
Do you offer bulk or commercial pricing?

Yes — for large orders or office projects, we can provide custom quotes and pricing. Contact us to discuss your project.

Delivery & Shipping

Where do you deliver?

We deliver across all major metro areas and regional locations in Australia.
How much does delivery cost?

Delivery costs are calculated at checkout based on your location and order.

Flat-rate delivery may apply in metro areas, and additional charges may apply for regional or complex deliveries.
How long does delivery take?
  • Metro areas: 2–5 business days
  • Regional areas: 3–10 business days

Timeframes may vary depending on stock availability and order size.
Do you deliver upstairs or inside offices?

Standard delivery is to ground floor or loading dock only.
Additional services such as upstairs delivery or placement can be arranged at an extra cost.
What happens if my address is outside metro areas?

If your location is outside standard delivery zones, additional charges may apply.
Our team may contact you after purchase to confirm any extra costs.

Assembly & Installation

Do you offer assembly services?

Yes — we offer professional assembly and installation services in selected areas.
What does assembly include?

Our assembly service includes:

  • Furniture assembly
  • Placement in your space
  • Removal of packaging
Can I add assembly after placing an order?

Yes — contact our team as soon as possible and we will assist where available.

Click & Collect

Do you offer Click & Collect?

Yes — you can collect your order from selected warehouse locations across Australia.
How long does Click & Collect take?
  • In-stock items: usually ready within 1 business day
  • Transfers: may take up to 5–10 business days
Do I need to bring anything for pickup?

Yes — customers must arrange their own transport and ensure they have suitable
equipment to safely load items.

Returns & Refunds

Can I return my order?

Yes — returns are accepted in line with our Returns Policy. Items must be unused and in original packaging.
What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos. We will arrange a repair, replacement, or refund as required.
Can I cancel my order?

Orders can be cancelled before dispatch (subject to approval). Custom or made-to-order items cannot be cancelled once production has started.

Products & Warranty

Are your products covered by warranty?

Yes — most products are covered by manufacturer warranties. Warranty terms vary depending on the product.
Are products delivered assembled?

Unless stated otherwise, most products are delivered flat-packed. Assembly services are available as an add-on.
Do product images show exactly what is included?

Product images are for illustration purposes only. Please refer to the product description for full details.

Office Fit-outs & Projects

Do you offer office design and fitout services?

Yes — we provide complete office design and fitout solutions.
Can you help with layout and planning?

Yes — we can assist with space planning and furniture selection to suit your needs.
Do you handle large projects?

Absolutely — we manage projects of all sizes, from small offices to full commercial fit-outs.